Returns, Right of Withdrawal and Warranty

We want you to be happy with your purchase. Below you will find how to exercise the right of withdrawal, how the refund works and what to do if a product arrives damaged or defective.

Right of withdrawal: 14 days

If you are buying as a consumer, you have 14 days from the day you receive the goods to withdraw from the contract without having to give any reason and without penalty.

To exercise the right of withdrawal it is enough to send us an explicit statement before the 14 days expire, writing to info@mussinisas.it or to Mussini sas di Alessandro Mussini & C., Frazione Filia 92/1, 10081 Castellamonte (TO), Italy. You may use the form below, but you are not obliged to do so: any clear statement is fine.

Model withdrawal form
To: Mussini sas di Alessandro Mussini & C., Frazione Filia 92/1, 10081 Castellamonte (TO), Italy — info@mussinisas.it
I hereby give notice of my withdrawal from the contract of sale of the following goods: ______
Order no. ______ — Received on ______
Name and address of the consumer: ______
Date: ______

Returning the goods

After notifying us of your withdrawal you have 14 days to send the products back to us. The item must be returned in its original packaging, with all the parts intact as at the time of delivery. You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The cost of returning the goods is at your expense, except where the product is damaged or not as described, in which case we bear it.

Refund

We will refund you all payments received, including the cost of standard outbound delivery, within 14 days of the day on which we are informed of your withdrawal. If, when placing the order, you chose a more expensive delivery than the standard one we offer, the difference remains at your expense.

We may withhold the refund until we have received the goods back or until you supply evidence of having sent them back, whichever happens first. The refund is made using the same means of payment used for the purchase, at no additional cost to you.

When the right of withdrawal does not apply

The right of withdrawal does not apply to goods made to measure or clearly personalised (art. 59 of the Italian Consumer Code). This category includes models painted on request and work carried out specifically for you: we always tell you before confirming the order.

Damaged, missing or defective products

If one or more items arrive damaged, or if something is missing, write to us straight away at info@mussinisas.it, attaching a photo if possible. We will send the missing or damaged parts, or replace the whole product, at no cost to you.

In addition to the right of withdrawal, as a consumer you are entitled to the 24-month legal guarantee of conformity from delivery, provided for by articles 128 et seq. of the Italian Consumer Code. In the event of a lack of conformity you may request the repair or replacement of the goods and, under the conditions laid down by law, a price reduction or the termination of the contract.

Where we accept returns from

We accept returns from any country. For purchases made outside the European Union the same conditions described here apply; any customs duties and import taxes already paid are not refundable by us.

Disputes

For any problem write to us at info@mussinisas.it: we always look for a direct solution. If you are a consumer resident in the European Union you may also use the European online dispute resolution platform, available at ec.europa.eu/consumers/odr.